The Benefits of E-Commerce to Customers and Owners
E-commerce is already widely known and accepted today. Many businesses use it for easier transactions. Although there still remains some flaws into it, there are actually many advantages on doing trade online. Here are some points on the benefits of E-Commerce.
When you are asking for a customer feedback via the Internet, they can instantly reply on you without having to go through the hassle of making a formal business mail. This will not cost anything on the customer except time, and only a gain for your business as it continues to develop. When people visit your site, they would easily see feedback from other customers, which would make them feel more comfortable. That's why you need to make sure you get positive feedbacks!
Better Customer Service
You can widen your customer service not just by telephone or having staff available at your store, but also, you can address their concerns through the World Wide Web. Most inquiries are very common and are just repetitious. So, you can also add a page on your website pointing all the FAQ's or Frequently Asked Questions. That way, it will save more time on your part, and it will provide more thorough information for the customer, rather than having a sales representative who might miss out explaining something. The web page you set up on the worldwide page is actually a cyber-help desk for customers, since 75% of customers today prefer online shopping.
It is just but natural for customers to want to know more details about the product they are going to buy for you. With this, on the webpage you have set up, you can provide all the essential details in a creative manner, such as putting it in multi-media and designing it in a way that is entertaining and provoking in that it makes the client instantly want to buy such a product. Also, earlier in 2000, it was predicted that the 200 million clients would already have access to the internet. With this number, many businesses are taking the opportunity to reach out to these millions of people.
Communication with Personnel
If you have sales representatives who are traveling around the globe to promote your product, and they had to usually call you long distance to confer with you, and of course you had to pay for these international calls that would certainly be costed on your part . But because of the webpage, they only need to e-mail you personally through the private section for staff and confer with you on business matters.
With the webpage you have set up, your customers can provide you their insights on what they think about your product. They can do this easier and faster. So you can develop further your business and maximizing its potentials while at the same time, giving the utmost quality service to your customers. You can have a prediction as to what new innovation to make, how and where to market.
These are just some benefits that will certainly help someone who has a business and contemplating to go into E-commerce.